Política de privacidad
# Privacy Policy
Last updated: June 1, 2026
Velaris ("we", "us", or "our") operates this website and provides the services available through it, including products, content, features, and tools designed to offer you a seamless shopping experience (the "Services").
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, interact with our Services, or contact us.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
## Personal Information We Collect
Depending on how you interact with our Services, we may collect the following categories of personal information:
### Contact Information
* Name
* Billing address
* Shipping address
* Email address
* Phone number
### Order and Payment Information
* Order details
* Payment confirmation
* Transaction history
Please note that payment information is processed securely by our payment providers and is not stored directly by us.
### Account Information
* Username
* Password
* Preferences and settings
### Device Information
* IP address
* Browser type
* Device identifiers
* Operating system
* Network information
### Usage Information
* Pages visited
* Products viewed
* Shopping cart activity
* Purchase history
* Website interactions
### Customer Support Information
* Messages, emails, and communications you send to us.
## How We Collect Information
We collect information:
* Directly from you when you place an order, contact us, subscribe to our newsletter, or create an account.
* Automatically through cookies and similar technologies when you browse our website.
* From service providers that help us operate our business.
* From advertising and analytics partners.
## How We Use Your Information
We use your information to:
* Process and fulfill orders.
* Provide customer support.
* Manage returns, refunds, and exchanges.
* Improve our website and services.
* Personalize your shopping experience.
* Send order confirmations and service-related communications.
* Send marketing communications when permitted by law or with your consent.
* Detect and prevent fraud or unauthorized activity.
* Comply with legal obligations.
## Marketing Communications
If you subscribe to our newsletter or consent to receive promotional communications, we may send you information about new products, special offers, and updates.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
## Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and provide personalized advertising.
These technologies may include:
* Essential Cookies: Required for the website to function properly.
* Analytics Cookies: Help us understand how visitors use our website.
* Advertising Cookies: Used to deliver relevant advertisements and measure advertising performance.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
## Sharing Your Information
We may share your personal information with:
* Shopify, which powers our online store.
* Payment processors.
* Shipping and logistics providers.
* Customer support providers.
* Analytics and advertising partners.
* Legal authorities when required by law.
We do not sell your personal information to third parties.
## Shopify
Our store is hosted by Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products and services.
Your information may be processed by Shopify in accordance with Shopify's Privacy Policy.
For more information, please visit Shopify's Privacy Policy.
## Data Retention
We retain your personal information only for as long as necessary to:
* Provide our Services.
* Fulfill legal obligations.
* Resolve disputes.
* Enforce our agreements.
## Your Rights
Depending on your location, you may have the right to:
* Access your personal information.
* Correct inaccurate information.
* Request deletion of your personal information.
* Restrict or object to processing.
* Request data portability.
* Withdraw consent where applicable.
To exercise any of these rights, please contact us using the details below.
## Children's Privacy
Our Services are not intended for individuals under the age of 16.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can remove it.
## International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence.
Where required by law, we implement appropriate safeguards to protect your personal information during such transfers.
## Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
## Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page along with an updated revision date.
## Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: [infovelaris.pet@gmail.com](mailto:infovelaris.pet@gmail.com)
Postal Address:
Velaris
Baix Llobregat, 9
43700 El Vendrell
Tarragona
Spain